Easy Access to Patient Information & More!

The purpose of our website is to provide you and your staff with a prompt response to your inquiry and easy access to the information you need to take care of your patients. In addition to 24/7 access to online, HIPAA compliant patient information, you will find what you need to verify eligibility, confirm benefits and check claims status via the internet. If you are unable to find what you need, please click to contact ACS.

Important Note for Providers:

To ensure prompt and accurate service, please check the member’s current ID card for the appropriate website to obtain Eligibility, Verification of Benefits, Claim Filing Information and Claim Status. Claims should be submitted with the Providers NPI Number and Tax ID Number. In order to most efficiently process claims, please submit with the correct member ID number and group number that appear on the ID card as these may change from time to time.

Provider Contacts

How can we assist you?

Phone: (336) 759-2013

Toll-Free: (800) 849-5370

Fax: (336) 759-0404

Customer Service Hours:

Customer Service Hours:
Monday - Friday
8:30AM – 5:00PM EST
24/7 Interactive Voice Response Telephonic System

ACS Benefit Services, LLC

Mailing Address:

5660 University Parkway 5th Floor

Winston-Salem, NC 27105

The goal of ACS Benefit Services is to be the premier Third Party Administrator and to be recognized as such by our peers, clients, employees, medical providers and the general public.