We Are Here for You!

At ACS Benefit Services, we’re committed to making it as easy as possible for you to use and understand your health benefit plan. If you have a question about coverage options, eligibility, claim status, or need help finding a healthcare provider, our knowledgeable and experienced team is here to assist you!

24/7 Online Access to Important Health Plan Information

Our secure online member portal is available 24 hours a day, seven days a week. Login from anywhere to access claim information, check eligibility status, download claim forms, locate a provider, ask benefit questions, get important news updates, access valuable health and wellness tools, and much more!

Member Contacts

How can we assist you?

Phone: (336) 759-2013

Toll-Free: (800) 849-5370

Fax: (336) 759-0404

Customer Service Hours:

Customer Service Hours:
Monday - Friday
8:30AM – 5:00PM EST
24/7 Interactive Voice Response Telephonic System

ACS Benefit Services, LLC

Mailing Address:

5660 University Parkway 5th Floor

Winston-Salem, NC 27105

What are our
members saying?

“Thanks so much for your patience and help sorting this all out! I truly appreciate your time and consideration for our situation. You are a genuine asset to your company!”

“She was very appreciative of the quick response and attention to detail. So, again, thanks for all you do for ACS and our clients – you are a true rockstar!

“Your attention to detail, empathy and amazing follow through turned a not-so-great, frustrating experience into a much better one for us! Thanks again for helping me understand our benefits and resolve this issue!”

“Thank you so much for being the nicest and so helpful - ladies when I call. I appreciate your hard work!”

“I wanted to tell you that one of your girls is awesome. I had to call about our Flex account that’s under my spouse and I talked to one of your co-workers. She is absolutely awesome. She is always the most helpful person and always a friendly voice.”

“I wanted to say thank you tons for helping me. I called you and how wonderful you were and I appreciated you so very much! Thank you on the behalf of SCH members for being so kind and patient with us.”