Members
We Are Here for You!
At ACS Benefit Services, we’re committed to making it as easy as possible for you to use and understand your health benefit plan. If you have a question about coverage options, eligibility, claim status, or need help finding a healthcare provider, our knowledgeable and experienced team is here to assist you!
24/7 Online Access to Important Health Plan Information
Our secure online member portal is available 24 hours a day, seven days a week. Login from anywhere to access claim information, check eligibility status, download claim forms, locate a provider, ask benefit questions, get important news updates, access valuable health and wellness tools, and much more!
Member Contacts
How can we assist you?
Phone: (336) 759-2013
Toll-Free: (800) 849-5370
Fax: (336) 759-0404
Customer Service Hours:
Customer Service Hours:
Monday - Friday
8:30AM – 5:00PM EST
24/7 Interactive Voice Response Telephonic System
ACS Benefit Services, LLC
Mailing Address:
5660 University Parkway 5th Floor
Winston-Salem, NC 27105
What are our
members saying?
“Thanks so much for your patience and help sorting this all out! I truly appreciate your time and consideration for our situation. You are a genuine asset to your company!”
“She was very appreciative of the quick response and attention to detail. So, again, thanks for all you do for ACS and our clients – you are a true rockstar!”
“Your attention to detail, empathy and amazing follow through turned a not-so-great, frustrating experience into a much better one for us! Thanks again for helping me understand our benefits and resolve this issue!”
“Thank you so much for being the nicest and so helpful - ladies when I call. I appreciate your hard work!”
“I wanted to tell you that one of your girls is awesome. I had to call about our Flex account that’s under my spouse and I talked to one of your co-workers. She is absolutely awesome. She is always the most helpful person and always a friendly voice.”
“I wanted to say thank you tons for helping me. I called you and how wonderful you were and I appreciated you so very much! Thank you on the behalf of SCH members for being so kind and patient with us.”
