Office address

ACS Benefit Services

5660 University Parkway 5th Floor

Winston-Salem, NC 27105

Phone & fax

Local: (336) 759-2013

Toll Free: (800) 849-5370

Fax: (336) 759-0404

Social Media

for plan members

For member questions about claims, please call the phone number located on your ID card or on your Explanation of Benefits (EOB).

for providers

For provider questions about claims, please call the phone number located on the participant’s ID card or on your Explanation of Payment (EPP).

Operational Contacts

Compliance/Contract Information compliance@acsbenefitservices.com
Enrollment/Eligibility/COBRA Information enrollment@acsbenefitservices.com
Fixed Cost Invoicing Information business@acsbenefitservices.com
FSA/HSA/HRA Information flex2@acsbenefitservices.com
ID Cards Information idcards@acsbenefitservices.com
Web Support websupport@acsbenefitservices.com

have questions? Contact us!