United States

Office address

ACS Benefit Services

5660 University Parkway 5th Floor

Winston-Salem, NC 27105

Phone

Phone & fax

Local: (336) 759-2013

Toll Free: (800) 849-5370

Fax: (336) 759-0404

Social Media

Social Media

for plan members

For member questions about claims, please call the phone number located on your ID card or on your Explanation of Benefits (EOB).

for providers

For provider questions about claims, please call the phone number located on the participant’s ID card or on your Explanation of Payment (EPP).

department contacts

General Information:

Email: websupport@acsbenefitservices.com

Human Resources:

Email: Talent@acsbenefitservices.com

Fax: (336) 714-1140

Requests for Stop-Loss Proposals:

Email: quotes@acsbenefitservices.com

Eligibility / COBRA Information:

Email: enrollment@acsbenefitservices.com

FSA, HRA and HSA Information:

Crystal Jones

Email: cjones@acsbenefitservices.com

Fax: (336) 714-1450

Web Support:

If you have technical questions or feedback concerning this website, please send an email to websupport@acsbenefitservices.com detailing the problem.

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