Contact ACS Benefit Services
Office address
ACS Benefit Services
5660 University Parkway 5th Floor
Winston-Salem, NC 27105
Phone & fax
Local: (336) 759-2013
Toll Free: (800) 849-5370
Fax: (336) 759-0404
Social Media
for plan members
For member questions about claims, please call the phone number located on your ID card or on your Explanation of Benefits (EOB).
for providers
For provider questions about claims, please call the phone number located on the participant’s ID card or on your Explanation of Payment (EPP).
department contacts
General Information:
Email: websupport@acsbenefitservices.com
Human Resources:
Email: Talent@acsbenefitservices.com
Fax: (336) 714-1140
Requests for Stop-Loss Proposals:
Email: quotes@acsbenefitservices.com
Eligibility / COBRA Information:
Email: enrollment@acsbenefitservices.com
FSA, HRA and HSA Information:
Crystal Jones
Email: cjones@acsbenefitservices.com
Fax: (336) 714-1450
Web Support:
If you have technical questions or feedback concerning this website, please send an email to websupport@acsbenefitservices.com detailing the problem.
